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1. Bookings Request

  • Customers submit service requests via our online form.

  • Submitting a form does not guarantee confirmation.

  • Once received, we review the request and respond via email to confirm availability, pricing, and next steps.

  • A booking is considered confirmed only after written acceptance from our team.

2. Definitions

  • “Upkeep London” refers to Upkeep London Ltd and any authorised franchisee operating under licence.

  • “Customer” refers to any individual or entity submitting a booking request or receiving services.

  • “Works” means any maintenance or repair services provided by Upkeep.

  • “Contract” means the agreement formed when we confirm a service request via email or phone.

3. Cancellations and Rescheduling

  • Appointments may be cancelled or rescheduled up to 24 hours in advance with no penalty.

  • Cancellations within 24 hours may incur a call-out fee.

  • Missed appointments without notice will be charged in full

4. Pricing and Payment

  • Estimates are provided in our confirmation email. Final charges may vary if additional work is required.

  • Payment is due upon completion unless otherwise agreed in writing.

  • We accept all major credit/debit cards.

  • VAT is included unless otherwise specified.

5. Warranty and Workmanship

  • All work is covered by a 12-month workmanship guarantee.

  • If faults arise from our work within this period, we will return to resolve them at no extra charge.

  • The guarantee does not cover misuse, wear and tear, or unrelated issues.

6. Access and Responsibility

  • Customers must ensure safe and clear access to the premises.

  • We reserve the right to decline or postpone work if safety cannot be assured.

  • We are not responsible for delays caused by circumstances beyond our control.

7. Liability

  • Upkeep London is fully insured.

  • We are not liable for pre-existing issues, hidden faults, or indirect damages.

  • Our total liability is limited to the value of the service provided.

8. Data Protection

  • We collect and store only necessary data to manage bookings and deliver services.

  • Data is stored securely and never sold or shared with third parties without consent.

  • Customers may request data deletion or export at any time.

9. Changes to Terms

  • We may update these Terms periodically.

  • The latest version is always available on our website. Continued use of our services implies acceptance of updated Terms.

Terms & Conditions

These Terms and Conditions govern your use of the Upkeep London website and services.

By accessing or using our services, you agree to be bound by these Terms. Please read them carefully.

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