Privacy Policy

Upkeep London Ltd (“we”, “us”, “our”) is a provider of professional property maintenance services in Central London. We are committed to protecting your privacy and handling your data responsibly. This Privacy Policy explains how we collect, store and use your information

We may collect the following:

• Name

• Email address

• Phone number

• Property address

• Details of your maintenance request

• Communication history

• IP address or browsing information (when using our website)

We collect data:

• When you fill out forms on our website (e.g. booking forms, contact forms)

• When you contact us by email, phone or chat

• Through website cookies (for analytics and functionality)

We use your information to:

• Respond to your booking request or enquiry

• Provide property maintenance services

• Send confirmations and follow-up messages

• Improve our website and service experience

• Comply with legal obligations

Our use of your data is based on one or more of the following:

• Your consent (e.g. when submitting a form)

• Performance of a contract

• Our legitimate interest in running and improving our business

• Legal or regulatory compliance

We do not sell your data. We may share it with:

• Our team of certified professionals (to coordinate your service)

• Technology providers who help operate our website and communication tools

• Regulatory bodies, if legally required

We keep your information only as long as needed to:

• Deliver our services

• Comply with our legal and accounting obligations

• Improve future communications (where relevan

You can:

• Request access to your data

• Ask us to correct or delete your data

• Withdraw consent at any time

• Lodge a complaint with the UK Information Commissioner’s Office (ICO)

We take appropriate technical and organisational measures to protect your data from loss, misuse, or unauthorised access.

For questions or data requests, contact:

Email: info@upkeeplondon.com

Phone: +447376602461 / +442078642640